Jessicagracecoleman.com stores and processes client data in order to provide proofreading, editing, ghostwriting, and mentoring services to our clients. This includes quoting for work and sending out invoices.
Jessicagracecoleman.com values your business and will always look after your data (including both personal and business information) such as your name, email address, phone number, and postal address where needed. We ask for your name and email address when filling out the contact form so that we can easily contact you with information regarding our products, services, and rates.
Jessicagracecoleman.com will only use the information provided by you in the contact form for communicating with you about your work and for sending you information about our services in the first instance. We will not use your email address to send you promotional offers or any other information you didn’t request (unless you also signed up for the Jessica Grace Coleman newsletter).
Any personal information we hold for our clients – both physical and electronic – is kept secure.
How We Collect Your Data
The Jessicagracecoleman.com website collects anonymised usage information using Google Analytics. This data is not personally identifiable and is not used for anything other than statistical analysis purposes.
Contact Form & Emails
Jessicagracecoleman.com collects your personal data when you fill in the contact form on the website, which includes your name and your email address, as well as any information regarding the assistance you require.
These enquiry form emails are stored on a password-protected email account, as are any direct emails from clients. These will be saved/archived unless you make a request for the information to be deleted (please see below).
This information is then inputted either into a password-protected Excel spreadsheet or into Trello and Slack, programs that allow us to keep track of clients and assignments.
Any computers with access to this spreadsheet, Trello, or Slack are password-protected, as are the accounts used to log in to Trello and Slack. The computers are also encrypted, with a firewall and access control. Any backups are stored on a portable hard drive and kept locked away in a secure lock box.
Personal Information in Manuscripts
When working with clients, Jessicagracecoleman.com will inevitably receive personal information regarding the client’s life. If required, Jessicagracecoleman.com can provide a confidentiality agreement for the client, stating that we will not disclose any personal information to any third parties. A Letter of Agreement can also be drawn up if required, which includes a confidentiality agreement.
Client information will be digitally stored for five years, unless you make a request for the information to be deleted (please see below).
Jessicagracecoleman.com will not sell your personal information to any third parties, although we do use several programs in order to process this information. All third party programs used by Jessicagracecoleman.com are GDPR compliant. You can find their updated privacy policies here:
Google (Google Docs, Gmail): https://privacy.google.com/businesses/compliance/#?modal_active=none